How To Cancel HelloFresh

Hardly anyone can deny that HelloFresh is one of the best options for enjoyable home dining. It makes cooking easier than you ever thought it could be, introduces you to glorious dishes you did not even know you love, and most importantly, makes eating healthily a breeze. However, it is good to know that once you decide to give it a try, you are not stuck with your subscription and you do not have to keep ordering for longer than you want. HelloFresh gives you full freedom to start and stop using its services whenever you wish. In this post, we will explain how to cancel HelloFresh or pause or modify your subscription, depending on what works better for you.

helofresh boxes

Canceling Your HelloFresh Subscription

The whole process of canceling your HelloFresh subscription is pretty simple. In order to cancel, you need to:

  • Log into your HelloFresh account using your credentials;
  • Click on your name in the top right-hand corner of the page;
  • Click the Account Settings button;
  • Go to the Plan Settings page;
  • In the Delivery And Payment section, click the Cancel Plan button;
  • Follow the prompt for your cancelation;
  • If you have successfully completed all the steps above, a message will appear confirming your cancelation.

Now, there is only one more tiny piece of information you need in order to avoid any unpleasant surprises. While it is true that you can cancel whenever you wish, it is also true that if you are not careful, you may end up paying for one more delivery even after you have ended your subscription.

All orders that are already processed cannot be canceled. Therefore, if you decide you want to stop getting HelloFresh deliveries, you should cancel your subscription before 11:59 pm PST 5 days before your next delivery is due. That way, you are giving HelloFresh enough time to inform its suppliers about the change of plan and you are making sure that your last HelloFresh delivery is truly the last.

Skipping Deliveries With HelloFresh

hellofresh delivery

Now that you know how to cancel HelloFresh, we will just point to another option – skipping deliveries. If you just want to take a break, you can keep your account but skip deliveries when you have other plans. To skip a delivery, you need to:

  • Log into your HelloFresh account using your credentials;
  • Click on the My Menu button;
  • Click the calendar icon located in the upper right-hand corner of the page;
  • Select the delivery day of the week when you do not wish to receive a delivery;
  • Click the Skip Week button;
  • If the selected date appears in red, you have successfully skipped the delivery.

Keep in mind that if you are skipping a week, the same rules apply as when you are canceling your account. You should state your desire to skip a week before 11:59 pm PST 5 days before your next scheduled delivery.

Changing Your Meal Plan With HelloFresh

It is good to know that if you just want to change your meal plan, you do not have to cancel your existing account and create a new one in order to pick a different plan. You can easily change your meal plan straight from your account. You just need to:

  • Log into your HelloFresh account using your credentials;
  • Click on your name in the top right-hand corner of the page;
  • Click the Settings button;
  • Go to the Plan Settings page;
  • Under Meal Plan, choose the desired Menu Type from the drop-down menu;
  • Next to Menu Type, choose the desired Number Of People from the drop-down menu;
  • You have successfully changed your meal plan.

If you want your changes to apply to your next scheduled shipment, you should change your meal plan before 11:59 pm PST 5 days before the scheduled delivery date.

HelloFresh Refund Policy

If you are not satisfied with your HelloFresh delivery, you should get in touch with the support staff via email or phone within 5 days after you have received your delivery. You can receive a credit for the parts of your delivery you are unhappy with. In some cases, you may receive a partial or full refund. In order to receive a refund, you may be asked to return the products you are unsatisfied with or provide photographs of the said products.

Bottom Line

We can gladly conclude that HelloFresh is extremely flexible. It has made it easy for its customers to modify, pause or end their subscriptions whenever they see fit. Furthermore, it is happy to offer a credit or refund for any product you are unsatisfied with. Therefore, the company’s goal is to keep you feeling happy, healthy, and full, not trapped.

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