How To Cancel Sun Basket

June 19, 2017

Sun Basket is the kind of service that does everything to ensure its customers are happy. The recipes are simple, the ingredients are fresh, flavorful, and incredibly healthy, ordering is easy, and the subscriptions are flexible. You can order for as long as you want and pause or stop whenever you feel like it. In this post, we explain how you can pause, modify or cancel your Sun Basket subscription and highlight the information you should keep in mind in all three scenarios.

sun basket skip a week

Changing Your Sun Basket Meal Plan

In order to experience maximum variety, Sun Basket allows you to switch between meal plans whenever you please. If you want to choose a different meal plan, you need to:

  1. Log into your Sun Basket account;
  2. Go to the Meal Plan section of your account;
  3. Choose the Edit option;
  4. Select the meal plan of your choice;
  5. Save changes.

If you do not make the changes prior to the weekly cut-off, the changes will not apply to your next shipment but the one after that.

Skipping A Delivery

If you do not want to end your subscription but also do not wish to receive one of your next weekly deliveries because you are on a holiday or have something else planned, you can skip a week straight from your account. Here is a quick step-by-step guide:

  1. Log into your Sun Basket account (click the menu in the upper right-hand corner and choose My Account);
  2. Go to the Schedule section of your account;
  3. Select the week when you do not want to receive a delivery;
  4. Select the skip option.

Bear in mind that you should state your intention to skip before the weekly cut-off, which is every Wednesday before the scheduled delivery at 12 p.m. PT / 3 p.m. ET. If you fail to skip before the cut-off date, your card will be charged for the delivery.

Canceling Your Sun Basket Subscription

According to the official Sun Basket website, you cannot unsubscribe directly from your account. That is, if you want to cancel your Sun Basket subscription, you need to contact the company’s friendly staff via a toll-free line. It is important to know that this information is outdated. You can now cancel your Sun Basket subscription in just a couple of clicks. You just need to:

  1. Log into your Sun Basket account;
  2. Choose the Manage My Subscription option; Cancel subscription popup sun basket
  3. Under Manage Meal Subscription, choose the Cancel My Subscription option; Sun Basket cancel subscription button
  4. When prompted, choose the reason why you are leaving;
  5. When asked to provide more details, choose the option that is true for you;sun basket 4 cancel questions
  6. Revise the suggested subscription modifications;
  7. If the modifications work for you, click the Sounds Good, Let’s Do It! button;sun basket 5 was just trying it out
  8. If you still want to cancel, click the No, Just Cancel button;
  9. Once you complete all the steps, a confirmation message will appear.sun basket confirmation

Keep in mind that cancelations should be made before the weekly cut-off (same as in the case of skipping a delivery), so you can avoid being charged for the next delivery.

If you are canceling your subscription because you are not fully satisfied with the service, you can find great Sun Basket alternatives on our list of the best meal kit delivery services. In case the price is the main issue, we warmly recommend giving one of the cheapest meal kit services a try.

Additional Account Modifications

Other modifications you can make to your account include changing your password, delivery address, and billing information.

To change your password:

  1. Log into your Sun Basket account;
  2. Go to the Account Information section;
  3. Choose the Edit option;
  4. Choose your new password;
  5. Save changes.

To change your delivery address:

  1. Log into your Sun Basket account;
  2. Go to the Delivery Information section;
  3. Choose the Edit option;
  4. Enter your new delivery address;
  5. Save changes.

To change your billing information:

  1. Log into your Sun Basket account;
  2. Go to the Billing Information section;
  3. Choose the Edit option;
  4. Enter your new billing information;
  5. Save changes.

Refund Policy

sun basket cancellingIf you are canceling because you are not satisfied with the service, we would like to remind you that all the food you receive from Sun Basket comes with a 100% satisfaction guarantee. Therefore, if you are not happy with your box, you can contact the Sun Basket staff within 7 days of the delivery and receive a credit or get your money back, whichever of the two you prefer.

There are many reasons why Sun Basket is at the very top of our list of the best meal delivery services in the country and its flexibility is one of them. It allows you to take complete control over your subscription and does not force you to stick to it if you are not happy. Purchasing its meal kits is completely risk-free you can get a refund whenever you are not satisfied with your delivery, and you can pause, modify or end your subscription hassle-free, no questions asked. That is what we consider to be a premium-quality service.

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