How To Cancel Gousto

June 26, 2019

Gousto is a meal kit service that provides recipes for a wide range of diets and sustainably sourced fresh ingredients. With this popular meal kit company, you are free to customize your subscription in accordance with your preferences and schedules, which also means you can change, skip or cancel your delivery at any time. Keep reading this post to learn how.

How To Cancel Gousto

Changing Your Gousto Meal Plan

To edit your order with Gousto, you should follow the steps below:

  1. Log into your Gousto account;
  2. Select the ‘Deliveries’ tab at the top of the page. You will see your upcoming boxes here;
  3. Select ‘Edit Box’ on your upcoming order to add or remove recipes;

You can edit your order until noon 3 days before your chosen delivery date – this is when Gusto starts processing orders, so you will not be able to modify your plan after this point!

Skipping An Order

To skip an order, you should follow these steps:

  1. Log into your Gousto account;
  2. Select the ‘Deliveries’ tab at the top of the page;
  3. Select ‘Skip Order’ on your upcoming box and you will not receive (or be charged for) a box that week.

If you change your mind, you can always select ‘Restore Order’ to receive your delivery.

Like with modifying your order, you can skip your delivery until noon 3 days before your delivery day.

Canceling Your Gousto Subscription

If your circumstances require that you take a break, you may pause your subscription. Here is how:

  1. Log into your account;
  2. Select the ‘Subscription’ tab;
  3. Now select ‘Pause your Subscription’ at the bottom of the page.

You will need to pause by noon 3 days before your next delivery for this change to go into effect. If not, you will still receive your next box (but you will not receive any more after that until you reactivate your subscription).

If you do not want any more boxes in the near future, you do not have to delete your account. As long as you pause your subscription (and do not order any boxes), Gusto will not send or charge you for any more deliveries.

However, if you do want to delete your account for good, please follow the steps below:

  1. Log into your account via the website or app;
  2. Select the ‘Details’ tab;
  3. Look for the ‘Cancel Your Account’ section.

It is important to note that if you delete your account, you will lose the record of all the recipes you have cooked.

If you wish to cancel your subscription because you are not satisfied with the service, the good news is that there are other companies like Gousto that may be better suited for your needs. The top alternatives to Gousto include Mindful Chef, HelloFresh UK, Abel & Cole, and Simply Cook.

Refund Policy

In its terms and conditions, Gousto mentions refunds just once but does not specify cases when it issues them. The only information found on the site is that if you have been issued a refund, the money should reach your bank account within 3-5 working days. For more information on refunds, we advise you to contact the meal kit service directly.

 

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