How To Cancel Freshly

July 23, 2019

Freshly is a meal delivery service providing ready-to-eat meals that are 100% gluten-free, without processed sugars, and ideal for people who wish to eat a healthy diet. You can find more relevant information about this meal delivery company in our detailed Freshly review.

While Freshly is undoubtedly one of the best companies on the meal kit market, you may wish to skip your delivery due to other plans or cancel your subscription and choose another service. In this post, we will talk about how to skip and cancel Freshly deliveries and provide additional instructions on modifying your plan in case you just want to make changes to your order.

freshly box on white background

Changing Your Freshly Meal Plan

If you would like to change your next order, follow these steps:

  1. Log into your account;
  2. Go to your ‘Deliveries’;
  3. Go down to the order you would like to modify;
  4. Select ‘Change Meals’ and either remove or add meals.
  5. Save your changes.

The weekly cut-off date for making changes to your order depends on your delivery day and location.

Skipping A Delivery

With Freshly, skipping a delivery is a piece of cake. Here is how to do it:

  1. Sign into your account;
  2. Go to ‘Deliveries’;
  3. Scroll down toward the order you want to skip;
  4. Select the ‘Skip Week’ button underneath your currently selected order.

Canceling Freshly

Here is how to cancel your Freshly subscription:

  1. Log into your account;
  2. Proceed to your ‘Deliveries’;
  3. Scroll down to ‘Change Details’;
  4. Now click on ‘Change’ (under ‘Subscription Settings’);
  5. Click on the ‘Cancel Subscription’ link (this link is situated at the bottom of the page);
  6. Complete a short survey.

You can also cancel Freshly directly from your mobile app. In the iOS app, tap on ‘Account’, proceed to ‘Manage Subscription’, and select ‘Cancel Subscription’. You will also have to complete a survey at the end of the cancelation process.

On the other hand, if you have an Android app, you have to log into your Freshly account via a mobile or web browser in order to cancel your subscription.

Once you end your Freshly subscription, you are free to explore other attention-worthy meal deliveries on the market. If you are not sure where to start, our list of the best prepared meal delivery services can point you in the right direction.

Refund Policy

If you are unsatisfied with your Freshly delivery, you may receive a refund or credit for future purchases. Keep in mind that you must notify the company of any complaints within 5 days of receiving your delivery. When a particular refund is processed, a confirmation email should be sent to you. It usually takes up to 10 business days for these transactions to be processed and your funds returned.

In instances where your funds are not returned to you, Freshly suggests getting in touch with your bank in order to establish the status of the refund.

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