Bistro MD VS Paleo On The Go Comparison

Stay Away from Bistro MD: high cost, too many wired recipes, total lack of customer service. Total rip off. One star rating because you can’t go any lower.

I ordered a vegetarian meal plan for my sister for a week to help her out. She doesn't like cooking, so I thought this was the best of both worlds! Wrong! The delivery was late, so when she finally received the food, they were lukewarm. Out of feeling bad for me, she tried a meal and got really sick afterwards. I got ahold of them (as did she), and they agreed to send her a replacement week. I asked if I needed to go through and choose the meals again since she was vegetarian. They said, "No, there is no need. She will be receiving the same food that she ordered last week." Wrong again. The package arrived a day late again, but thankfully they weren't in as bad shape as the first time. But 4 out of the 10 meals had seafood in them, so she wasn't able to eat them. I emailed them AGAIN asking to go through a refund process because I was fed up. They tried to send more replacement meals but I declined and asked for a refund instead. "Well you know that our vegetarian meal plan actually includes seafood, so that's what we sent her." After explaining to them that I tried to warn them that she doesn't eat meat, they finally said, "Well okay. But we can only issue a refund for those 4 meals." Whatever. I told them that it would be $36 for the four meals. They sent an email days later saying, "We have issued a refund of $30. Please wait (so and so) days until this reflects in your account." I emailed back AGAIN telling them that they did not refund me the right amount."Good Afternoon, ________.Thank you for your email. It would be my pleasure to assist you.I would be happy to check into the total amount of your refund, however, I am not able to locate an account with your name or email address.If you can please provide the full shipping name, and delivery address, so we can proceed. I look forward to your response.We wish you success along your journey towards life-transforming wellness."I sent the information they needed. That was a month ago. Do you think they actually refunded me the rest? Or even followed up with me after this? Nope. I am so over this company. They are willing to work with you if they think they will still get your business. But when they sniff out the first scent of you leaving, they put their worst representative on the phone. I'm sticking with HelloFresh from now on. I have yet to receive a bad box from them.

In 2 weeks I had 3 decent meals and the rest were plain lousy or absolutely inedible. Very disappointed.

This is really good food made with high quality ingredients. I like that it's a dr designed plan, as my dr told me that I need to lose 30 pounds to fall into a healthy(er) BMI. Couldn't be more pleased with the customer service, as I initially thought that I wasn't going to be home in time to accept my delivery (traveling for work) but they helped make sure that it was taken care of so I would be home when it arrived. Really pleased overall. Maybe 3-4 meals on the menu were terrible, but the rest were very good. I'm a long term customer for sure.One last thing... Don't get at all what the review from Nan says about the meals having artificial ingredients and loaded with preservatives. Was surprised and pleased that I could easily identify the ingredients on the labels. I didn't see anything that fits the bill that Nan described, but maybe I didn't get the same meals? Really doubt that my experience and theirs could be be that different on such a specific thing as quality of ingredients.